Onsite Support Specialist-Cupertino, CA-Long Term contract Job at Acess Global, Cupertino, CA

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  • Acess Global
  • Cupertino, CA

Job Description

Role : Onsite Support Specialist

Location : Cupertino, CA

Job Type : Long Term contract

Job Details

Scope of Work:

  • Provide in-person technical support
  • Deliver exceptional customer service and represent support standards
  • Troubleshoot and resolve issues
  • Handle hardware, software, and network-related problems quickly and professionally
  • Document incidents and solutions using ITSM/ticketing systems (e.g., ServiceNow, Zendesk)
  • Escalate complex issues to higher-level support teams
  • Maintain composure and professionalism in high-pressure environments

Key Qualifications:

  • Excellent customer service skills
  • Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
  • Excellent English-language oral and written communication skills
  • Excellent time management and multi-tasking skills
  • Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment
  • Ability to maintain composure and customer-service focus in stressful situations

Job Tags

Long term contract,

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