Job Description

Contact Details:

1.Sandeep Bisane
Email: sandeep.bisane@peer-consulting.com
Cell: (732) 802-7361

Job Title: L1 Application Support Engineer Manufacturing & Supply Chain

Location: Atlanta,GA (Onsite)

Duration: 12 Months+

Years of Experience: 1+ Yrs.

Required Hours/Week: 40hrs./Week

Job Description:

• The end-client is seeking a highly motivated and customer-focused L1 Support Engineer to provide first-line support for our software platform for manufacturing processes / Supply chain workflows.
• In this role, you will be the first point of contact for their clients, providing crucial front-line support for our software solution.
• You will be responsible for resolving basic technical issues, answering product-related questions, and ensuring a positive and efficient experience for our users.
• Your ability to communicate clearly and manage issues effectively will be key to maintaining high customer satisfaction.
• You will act as the first point of contact during and post go-live, helping resolve user queries, perform basic issue triaging, and escalate technical issues when needed.

Skills:

• Technical Support Ticket handling (Jira, Zendesk, ServiceNow), Basic troubleshooting, Incident logging & tracking
• Customer Communication Clear verbal & written communication, empathy, expectation setting
• Domain Knowledge Basic understanding of ERP/WMS/MES platforms, manufacturing or supply chain workflows
• Problem-Solving Issue triaging, analytical thinking, escalation processes
• Collaboration Working with L2/L3 support teams, documenting cases, shift readiness
• Tools & Platforms Ticketing systems, enterprise software navigation, basic configuration guidance

Work Experience:

Required skills and qualifications:

• Proven experience in customer service or technical support role (1-2 years preferred).
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Strong problem-solving and analytical skills with a proactive approach.
• Excellent verbal and written communication skills.
• Basic understanding of software systems, enterprise platforms (ERP, WMS, MES).
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Basic understanding of manufacturing processes (e.g., production planning, inventory, resource management) is a plus.
• Willingness to work in shifts
• Experience in manufacturing, logistics, or supply chain domains is a plus

Education:

• Bachelor's degree in Computer Science, Information Systems, or related technical discipline.

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